Refund and Returns Policy

Overview

Welcome to ABR Clouds. We appreciate your decision to choose us for your digital product needs. Please read our refund policy carefully to ensure that you are fully aware of your rights and our obligations.

Overview

At ABRClouds, we offer digital products such as software, digital downloads, and other online services. Due to the nature of digital products, which are intangible and irrevocable, we have a specific set of conditions under which refunds are granted.

Refund Eligibility

Non-Delivery of Product:
- If you do not receive the digital product link upon purchasing, due to an issue with the email service or server error, we recommend contacting us for assistance. Claims for non-delivery must be submitted to our support department in writing within 7 days from the order placing date. Otherwise, the product will be considered received and downloaded.
Download and Access Issues:
- If you face trouble downloading or accessing the digital product, contact us immediately. Our team will assist you in resolving the issue. If we cannot resolve the problem, you may be eligible for a full refund.
Major Defects:
- All products are thoroughly tested before release. However, unexpected errors may occur. Such issues must be submitted for our tech support’s review. If we are unable to fix the defect within a reasonable time, a refund will be issued.
Product Not as Described:
- If the purchased product is not as described on our website, or if it does not perform as stated, you may qualify for a refund. Claims must be made within 14 days of purchase. You must provide detailed information about why the product is not as described.

Non-refundable Circumstances

Please note that we do not issue refunds under the following conditions:

Change of mind.
Purchase of the wrong product due to not reading the description/details of the product.
Inability to operate the digital product in your computing environment.
Product compatibility issues with other software or hardware.
Failure to follow the product instructions or to reach the expected outcome without evident product malfunction.

Requesting a Refund

To request a refund, please follow these steps:

Contact us at abrcloudsassist@outlook.com with your order details and a comprehensive explanation of your issue.
Include any screenshots or additional evidence relating to the product issue.
Allow us 3-5 business days to process your request. We will review your submission and contact you via email to resolve the issue or confirm the refund.

Refund Processing

If a refund is approved, it will be processed and credited back to the original method of payment within 7-10 business days. Please note that refund processing times may vary depending on the payment provider.

Contact Us

If you have any questions or concerns about our refund policy, please contact us at abrcloudsassist@outlook.com . Our customer service team is available to assist you with any issues related to your purchase.